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Samsonite Luggage Store:  Store Info

Telephone Hours:  Our telephone business hours are,
Monday - Saturday  10AM-9PM  Eastern Time
Sunday  Noon - 6PM Eastern Time

You may place orders 24 hours a day 7 days a week.

No one works harder for their customers than us!
f you have ANY problems, please let us know immediately.  We solve problems that we know about, but if you know about the problem and we don't, we can't help you.  So please--let us know immediately if you need any assistance with anything.

Low Price Guarantee:    Find a better price On-Line and we will match or beat it AND you may qualify for a  valuable FREE travel accessory of your choice based on purchases that qualify for our FREE Gift Program.  This is true for all our brands, including Premium Brands. Applies to first quality products. Does not apply to closeouts and discontinued products.

Secure Transactions:    We have taken every precaution to make your transactions secure. Our Internet site is utilizes industry-standard security measures, including SSL (Secure Sockets Layer), and interfaces with ICVerify to process credit cards. Nevertheless, if you prefer, we also offer you the option of submitting your order by telephone at 1-877-422-4243 Toll Free. All account information submitted to us is safely isolated from unauthorized Internet access. 

Order by Phone, Fax, E-Mail or On-Line:
You may call us directly at 1-877-422-4243 Toll Free from 10AM till 9PM Eastern U.S. Time.  E-Mail  your order or questions (see "CONTACT FORM" in the lower frame)  or FAX us at 614-761-9556, tell us what you want and we will call you to review your purchase and questions as well as obtain purchase instructions.  Please DO NOT Fax or E-Mail  your credit card number.  Placing your order by phone or on-line is the fastest and easiest, and SECURE too.   

Satisfaction Guaranteed:  If you are not pleased with your purchase for any reason, simply return the product unused within 15 days for a full refund of the purchase price (less our actual  shipping cost).  You may return the product without calling us but why not give us a call and we'll do our best to provide whatever service you may desire.  

Product Image Colors:  Our products come in a wide variety of colors, frequently with subtle shade differences.  While we attempt to display each products "as is" we want you to know why there may be slight differences.  Manufacturers will occasionally discontinue a particular color, but our image of that style may still be in the old color.  Please be guided by the color choices you'll find with each item.

1. Different computers have different video cards and settings for the computer's resolution. What this means is that an image that comes up beautifully on your computer with its 32-bit video card may look different to a person who has their settings to view 256 colors only, and the reverse can certainly be true as well. 

2. Different computers have different browser versions  and different settings in the browsers themselves. Just as every person is an individual and has individual tastes, the browsers that they use may have different settings. 

3. The Internet itself, will not render every possible color.  There are efforts underway to standardize web colors and methods of display.  You can be sure that when such systems are available we will include the technology for your convenience.

Manufacturers Warranties:

All manufacturers offer Limited Warranties.  Please refer to the specific warranties of each Brand and Style for details. is a Factory Authorized Repair Center for many Brands however, we do not offer warranties beyond those provided by each manufacturer.

Trademarks and Logos:  Samsonite® Trademarks and Logos are the exclusive property of Samsonite Corporation, and not this Sasmsonite® Luggage Store or Galleria Luggage.

Factory Authorized Repair Center:    Our repair facilities are second to none.  We provide repair services under manufacturers warranties or we can repair your "out of warranty"  bags as you wish.  Call or E-Mail and we'll work closely with you to provide the best repair service available.   

Tracking Your Order

Our UPS Tracking System is NOT operational at this time.  This has no effect on shipping or delivery.  If you have questions about the delivery of your order please E-Mail or phone, we will be glad to help.

How much will my shipping charges be?
That's an easy one.  In a word, FREE! (orders over $100)  (for a limited time).  Orders  totaling under $100 will include a $6 shipping fee. When given a choice of shipping methods, simply choose "Ground Shipping".    Note:  Ground shipping is inherently slow.  Be sure to give yourself a good margin so your order will arrive in time.  See how to get faster shipping below.

How can I get my order faster?
Free Ground Shipping is great, but often takes 7-12 business days or more.  If you need your order sooner, we suggest 3 day select.  This will shorten delivery time by as much as 5-7 days.  Our realistic estimate as to total delivery time is: 
7-12 business M-F days for FREE shipping.
4-6 business M-F  for 3 day select.


How do I return an Order?

Your order must be returned unused, in new condition.  You may simply return the item in original condition to Galleria Luggage, 2644 Billingsly Rd.  Columbus, Ohio 43235.  
You may call 1 877 422 4243 if you have any questions or need additional instructions.

We will gladly exchange or refund as you choose.  You will be responsible for return shipping charges.  If you received your order under our Free Shipping program you will be credited for the cost of your order LESS our actual shipping charges to get the order to you.

Click Here to Print a Return Label


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